Signed up for Plat and hit with an Additional Charge on 07/14/2008 03:09 AM CDT
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Hello, I was with Plat for a while then dropped it. I signed up again tonight and was told I would be billed a pro-rate of $17.50 on top of the regular first months bill of $49.95. Since Plat is only an extra $10.00 a month over Premium where is this extra one time charge coming from? It's not documented anywhere and is kind of a rip off.

I can get by with missing the free month offer but, an extra charge for joining back up? Give me a break. I'd like to hear back from SIM on this one before I cancel again.

Player of Thunndir Storm
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Re: Signed up for Plat and hit with an Additional Charge on 07/14/2008 04:08 AM CDT
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If you give Billing a call in the morning, they should be able to clear any questions up for you.

1-636-925-3172
1pm to 9pm Eastern
Monday through Friday

Email is billing@simutronics.com

~GM Aurdun
Barbarians' Guild Advocate
Gor'Tog Co-Champion

"Don't use logic on scientists. That's just mean." ~ GM Zeyurn
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Re: Signed up for Plat and hit with an Additional Charge on 07/14/2008 07:41 AM CDT
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Sounds like the pro-rated fee is for the remainder of the month of July and the $49.95 is going to be for the month of August. That would be my guess.
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Re: Signed up for Plat and hit with an Additional Charge on 07/14/2008 01:29 PM CDT
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If you were trying to get the free trial that we have going on and didn't sign up using the Free Trial offer page, then that's probably why you see a charge there.

A quick call to Billing, as Aurdun suggested, should clear it right up.


Solomon


"Beat me, whip me, maintain my mindstate at sub-optimal levels!"
http://www.myspace.com/simutronicsdragonrealms
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Re: Signed up for Plat and hit with an Additional Charge on 07/14/2008 08:56 PM CDT
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>If you were trying to get the free trial that we have going on and didn't sign up using the Free Trial offer page, then that's probably why you see a charge there.

I thought anyone who had ever played plat was immune to free trial (wether they did a previous free trial, or actually payed for plat).

Is this not true?
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Re: Signed up for Plat and hit with an Additional Charge on 07/15/2008 12:14 AM CDT
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<<I thought anyone who had ever played plat was immune to free trial (wether they did a previous free trial, or actually payed for plat).>>

No. Anyone that hasn't had an active Plat Subscription in the past 6 months is eligible.


Solomon


"Beat me, whip me, maintain my mindstate at sub-optimal levels!"
http://www.myspace.com/simutronicsdragonrealms
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Re: Signed up for Plat and hit with an Additional Charge on 07/15/2008 06:01 AM CDT
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yeah, you just can't play your previous plat characters. its fun rolling up a newbie though and trying out different things.

<<Because it's a gigantic can of worms. Eldritch, necrotic, squamous worms, writhing in a vile stew of coagulating ichor, crushed from the living gullets of a thousand infant puppies, ululating in wordless terror. - Lorz>>
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