Black Swan Quest Prize Revisions. on 03/07/2013 08:06 AM CST
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Due to a miscommunication on my part, a number of the prizes from the initial posted list were created with properties more potent than intended. In keeping consistent with our quest prize structure, the following six items will be modified for all runs:

Platinum Tray (Tier 4)
Prize Purpose
Orase quarterstaff Four-times enchanted quarterstaff with a hidden katana inside (down from 6x)
Black ruic longbow Four-times enchanted somewhat-sighted longbow; Enhances Perception, Ranged Weapon, Dexterity, and Ambush Bonuses (down from 5x)
Gold Tray (Tier 6)
Prize Purpose
Gold double leathers Four-times enchanted double leathers with heavy critical padding and two fusion slots (down from 5x/ECP, added fusion)
Eahnor-trimmed leather Four-times enchanted full leather with heavy critical padding and two fusion slots (down from 5x/ECP, added fusion)
Golvern full plate Four-times enchanted full plate with heavy critical padding and two fusion slots (down from 5x/ECP, added fusion)
Eahnor-scaled armor Four-times enchanted brigandine with heavy critical padding and two fusion slots (down from 5x/ECP, added fusion)

I apologize for the error, and will be taking steps to prevent any similar occurrences in the future. Good luck to all current and future ticket holders, and have fun storming the castle.

-M.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:12 AM CST
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http://en.wikipedia.org/wiki/Bait-and-switch
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:16 AM CST
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Personally I think the prizes should not be switched to a lower grade. It now seems like a bait and switch. I understand the premise behind it however once posted for well over a week before the "mistake" was caught, the prize structure should be left as it was. Just my two cents.

~Shi'larra
One bold fella breaks from the chain and climbs up on Brinret's chest, grabbing a hold of the tufts of hair on both sides of his head and holding him still! A fat, wet kiss is placed before the monkey disappears
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:19 AM CST
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Due to this miscommunication, do you think you could at least get the GM's working on RtCF to allow fusion to be worked on there? They were also billing the Black Swan items as good to take to CF to get work on. Now with them being fusion, as it stands we wouldn't be able to get almost anything done with them.

On a side note.. so it's a quest for off the shelf armor with HCP added.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:31 AM CST
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I forgot to add that switching the prizes for up and coming runs BEFORE people have purchased tickets is fine, it is up to them if they want to purchase a ticket for an event that the prize structure has changed. Those that have purchased tickets do not have a choice in repurchasing tickets they are "stuck" with what is now offered.

~Shi'larra
One bold fella breaks from the chain and climbs up on Brinret's chest, grabbing a hold of the tufts of hair on both sides of his head and holding him still! A fat, wet kiss is placed before the monkey disappears
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:34 AM CST
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No, they are not stuck with them. Call customer service and ask for a refund. Miscommunication? This is a complete bait and switch. Not cool.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:35 AM CST
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I forgot to add that switching the prizes for up and coming runs BEFORE people have purchased tickets is fine, it is up to them if they want to purchase a ticket for an event that the prize structure has changed. Those that have purchased tickets do not have a choice in repurchasing tickets they are "stuck" with what is now offered.

~Shi'larra
One bold fella breaks from the chain and climbs up on Brinret's chest, grabbing a hold of the tufts of hair on both sides of his head and holding him still! A fat, wet kiss is placed before the monkey disappears

~

I am sure Simu will offer refunds for those that feel slighted. But yeah, this is kinda like if tickets were sold to RtCF and then they came out and said oh we made a mistake prizes x, y, and z are being reduced drastically. Sorry about that.

I figured the armors were TGTBT. Though I think you could have at least kept them 5x.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:36 AM CST
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I'm in the first two runs, and while I certainly find this change a little annoying, I'm also ok with it. The top tier prizes were so fabulous compared to previous quest prizes that they were outliers, and this shift brings them back in line, especially for a quest that costs $14.99. In fact, 4x HCP fusion is still pretty fabulous in comparison to some other prizes. Also, mistakes happen, and Mestys was very straight-forward about it, which is the best way to handle it.

~ Nuadjha, the Briar Fox

You inhale deeply upon your pipe, puckering your lips as you send out three rings of smoke before you, then puff out a small vine of smoke that darts right through all three which causes them to disperse in a hazy shroud!
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:39 AM CST
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not according to the website

<Sorry, no refunds.>

~Shi'larra
One bold fella breaks from the chain and climbs up on Brinret's chest, grabbing a hold of the tufts of hair on both sides of his head and holding him still! A fat, wet kiss is placed before the monkey disappears
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:40 AM CST
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Bait and switch. Utter BS. I am disappointed, but not surprised, given past history.

-Taakhooshi, and Me

For the Story of Taakhooshi:
http://www.gsguide.net/index.php?title=Taakhooshi
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:48 AM CST
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Not bait and switch - unless each of you is suggesting there's a grand collusion to get your $15 for a ticket after years of getting your funds for the product itself.

A better bait and switch would be in the starting the quest and not allowing anyone to get above a tier two prize, not the prize structure, itself. And the better part would be you'd never know.

Unfortunate miscommunication, and people should be able to ask for refunds if desired. But really -- accusing another human of an unethical act?

Doug
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 08:52 AM CST
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Perhaps QC needs a QC department? Also, 4x golvern doesn't even make sense. Might have QC take a look at that...and then have QC take a look at that. That said, the prizes are still nice given the cost and I'm still looking forward to the quest itself.



A red-hulled airship stained in tears crashes into Solhaven with a "Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaah" sound.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:00 AM CST
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<Sorry, no refunds.>

If they won't give one you can always call your bank up. And yes, regardless of the reasons it is still a bait and switch. You're going to tell me no one noticed until AFTER tickets were sold out? Sure.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:01 AM CST
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When I saw that the quest price was $15 the prizes definitely seemed too good to be true. Personally, I had expected a price more around $75 for the prizes offered. I would have preferred that, but overall, for $15 the prizes are fine. I've run the Academy 3 times and only collected a prize once and they weren't even as good as these tier 6 prizes so people like me are still going to run the quest.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:03 AM CST
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I'll buy anyone's ticket if they don't want to go now.

Chad, player of a few
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:33 AM CST
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For the Platinum tray #2 change, can a winner choose to take an Orase runestaff, rather than (specifically) a quarterstaff?
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:54 AM CST
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What is the old saying? If it is too good to be true it probably is? I'm saddened by the fact that I won't be able to get that brig on tier 6 for my rogue (the nice ECP stuff) and I thought I'd need to run the quest at least five times before I'd manage a tier 6 but I will still do the quest.

People are human and make mistakes and I'm sure if you don't want to go on the run someone will gladly take your place. I thought tier 6 was too good to be true. I think the problem is that Simu has made too many last minute changes in the past after everyone has gotten so excited about it and hence we get disappointed and angry.

At least they didn't sell 100 runs of tickets and then change it. I think in all fairness, perhaps those that have purchased tickets should be allowed to get the original items that were promised. And no, I did not get lucky enough to get one of the first run tickets.


Velvette...bowcrazy
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 09:59 AM CST
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You can color me disappointed, but to be fair I still would have bought my ticket because I still wanted to do the quest. I may not buy more because I'm less interested to try to get the end prize, but at least they didn't sell many runs in advance before they announced it.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:13 AM CST
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I think in all fairness, perhaps those that have purchased tickets should be allowed to get the original items that were promised. And no, I did not get lucky enough to get one of the first run tickets.>>>>

What's the fair part, that they were lucky enough to join first? Maybe will no one will win Tier 6 during the first 2 rounds, but adding a whole other level of disappointment to this quest is just going to make things worse. Either keep an even playing field, or bring the old prizes back and make Tier 6 almost impossible, but don't expect me to pay the same amount as someone who gets 5 times the prize.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:16 AM CST
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Guys, this was an honest mistake. It had nothing to do with a bait and switch. The GameMasters who worked on this quest put a lot of time into it, and it might be cliche to say it, but I can assure you countless hours of blood, sweat, and tears went into the coding and design. At the price point this is set at, the prizes are still great. Sure it's not some epic armor, but hopefully you can still find something you want from the list. Having tested this quest a handful of times, I almost find just the experience worth the price. I know, I know. I'm shameful for saying that. But it's true.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:29 AM CST
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How come this wasn't fixed earlier? The GameMasters put in a lot of work on these items but it took the higher ups this long to notice the prize list? As soon as the list was released the Tier 6 prizes stood out like a sore thumb to anyone that glanced at it. As mentioned, goofs like these seem to happen with every event. There is truly a lack of communication going on.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:31 AM CST
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An honest mistake would have been caught a week ago when the list was posted and before tickets went on sale and sold out. This is complete BS. Should have left the prizes as they stood for the runs that already sold, then fixed them for subsequent runs.

And agreed on making the golvern plate 4x being ridiculous. Change the metal or put the enchant back to the normal enchant of golvern.

-Richard/Fjalar.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:40 AM CST
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Somehow I think if they let the first two runs have the original prizes then changed the prizes later there would be much much more lamentation, anguish, and gnashing of teeth than doing it before the first run.

Chad, player of a few
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:41 AM CST
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While I'm sure it was an honest mistake on your part, Mestys, this is yet another time that Simutronics has changed what it has offered customers after the quest has sold out. It's easy to say accidents happen, but it's a business being run. If someone didn't want you offering those prizes, they should have clarified what is and isn't allowable and proofread the prize list you were offering before it was ever even posted AND before tickets ever went on sale.

Simutronics is becoming the king of the inadvertent bait and switch. It just comes off as sloppy, and lazy. It is someones job to catch this sort of thing before it reaches the consumer. Hell, this sort of thing shouldn't be slipping past Solomon and Sirina, as a large source of income for the game as a whole. It's bait and switch, even if it's accidental.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 10:52 AM CST
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>>Guys, this was an honest mistake. It had nothing to do with a bait and switch.

I'm sure no one sat around saying "let's lure them in with one thing and then change them later on." However, that doesn't mean that "we advertised this one way and now we have to change it after the tickets are sold" is okay if there was no malicious forethought. That's not okay. At the very least customers who bought tickets in good faith based on the advertised prize list should be offered a refund if they desire.

The right way:

"Hey guys, we made a mistake with the prize list. Here's the new list. If anyone wants a refund we'll be happy to oblige and resell the tickets."

The Simu way (aka the wrong way):

"Hey guys, we made a mistake with the prize list. Here's the new list. Deal with it."

Most likely most people who bought tickets wouldn't want a refund, but for the few who did, you would almost definitely resell the tickets immediately. Nothing would be lost by Simu and customers would be left feeling good instead of angry again.

~~k
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:01 AM CST
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It was a mistake in our property limit guidelines we have. So the group of people who QC these items thought they were fine, as the guide was allowing them. When the item list was posted, the staff that oversees the guidelines caught the mistake, and it was corrected. I know whatever I post to explain what happened will just be met with frustration, so I can't really offer anything more than an apology over the mistake. It's something we'll need to aim to correct and try to push the notion out of everyone's mind that this is the "norm." I think a lot of focus gets on the prizes though. Years went into building the quest and puzzles. Weeks went into the prizes.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:02 AM CST
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<And agreed on making the golvern plate 4x being ridiculous. Change the metal or put the enchant back to the normal enchant of golvern.>

Yes, make the prize rolaren plate armor is you're keeping the enchant at 4x HCP fusion. 4x golvern is silly.

Disclaimer: Above statement not only because I really really want rolaren plate but because metal not at properties listed on official docs is annoying as well.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:03 AM CST
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>>"Hey guys, we made a mistake with the prize list. Here's the new list. Deal with it."

Can someone point me to the staff member that posted "deal with it?" Have people called/wrote anyone and got a response that stated this? This is an honest question.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:03 AM CST
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Another motion to please fix the plate material. Preferably to something non-lame, no vultite please.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:11 AM CST
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>>Can someone point me to the staff member that posted "deal with it?" Have people called/wrote anyone and got a response that stated this? This is an honest question.

That was hyperbole on my part. No one that I know of has blatantly said "deal with it." I was extrapolating.

~~k
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:11 AM CST
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>>That was hyperbole on my part. No one that I know of has blatantly said "deal with it." I was extrapolating based on the wording of the announcement.

GM Mestys posted:

Due to a miscommunication on my part, a number of the prizes from the initial posted list were created with properties more potent than intended. In keeping consistent with our quest prize structure, the following six items will be modified for all runs:
>>prizes
I apologize for the error, and will be taking steps to prevent any similar occurrences in the future. Good luck to all current and future ticket holders, and have fun storming the castle.


He apologized, explained what the new structure will be for those prizes that were changed, and wished players good luck. I get being frustrated. I 100% understand that. But I think people are getting each other worked up on their perceived understanding of what was said.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:12 AM CST
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>Having made them, I can tell you that the padding is indeed permanent. -Qortaz

>Loot can and probably will change over the quest's lifetime. -SGM Sleken

>Neat prizes! Are the prizes limited in number, or can everyone in the group get the same item if desired?

>There are no limits currently. The prize structure may change for runs outside this first batch, if it needs to. We'll see how it goes! -Vanah

>We will give warning, but we do reserve the right to remove things in a hurry if we have to. Outside of bugs, I don't see us removing things without some announcement. The main reason will be to refresh the prizes. -SGM Sleken


So if someone caught this mistake after the prize list was posted, why was nothing mentioned amongst the many and varied GM responses(including Solomon) in this thread until after 2 runs in prime and 2 runs in plat sold out? Should have lived with your mistake and fixed them before you sold future tickets. Bait and Switch in this case.

-Richard/Fjalar.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:12 AM CST
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Because those GMs aren't on the team that oversee the properties.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:13 AM CST
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They don't know how to post on the forums, or email someone else to bring it to people's attention?

-Richard/Fjalar.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:15 AM CST
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>>They don't know how to post on the forums, or email someone else to bring it to people's attention?

Everyone who posted thought those guidelines were correct. It wasn't until the proper people saw it and caught the mistake. Even I didn't know that there was a mistake. This is really a case of a single digit in the formulas being wrong.



~Wyrom, SGM
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:20 AM CST
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Are refunds being offered to customers who wouldn't have bought tickets if they knew about the changes in advance? If they are, I'd be honestly happy to say I was wrong and point this out as good customer service.

It's not that there's anything wrong with the prizes. (Except for that 4x golvern plate. That's just wrong.) It's that they were advertised one way and then changed after tickets were sold. I don't understand how anyone thinks that's okay. Apologies for the mistake are great, but without also offering a fix it doesn't really mean much and it really is an implied "deal with it" even if said with a smile.

Even if refunds were offered, I would be one of the ones who still wants to do the quest and doesn't want a refund. I know GMs have no say in the financial side of things and I don't think this is something you can personally fix, Wyrom, but Simu as a business is offering really bad customer service here.

~~k
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:23 AM CST
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And since this event was advertised as offering items that would be able to be worked on at RtCF, fusion on the armor essentially eliminated that for the armor, how about offering a bane option on the armor instead of fusion?

Personally I don't see why the armor had to drop to 4x, but that's another story.

-Richard/Fjalar.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:33 AM CST
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Seeing as how I am in the first run I do feel a bit slighted now. Couple things.

1. Absolutely agree to fix the golvern enchant. 4x golvern makes 0 sense. Apparently the people QC'ing the numbers who "fixed" the prizes missed something else. I mean if you have enough reasoning to fix the numbers on the prizes, at least fix them correctly.

2. What is the deal with the winning? If you even get to tier 6, does the winner have the ability to pick from any tier or just tier 6? I have no use for 4x HCP armor with fusion so tier 6 isn't even appealing to me anymore.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:34 AM CST
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If the people who are in charge of these decisions aren't interested in being involved in the decision making when it goes on then why do they care about nerfing the items? If Solomon and Sirina are so busy with Dragon Realms maybe they should give someone else the job that is actually interested in doing it.
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Re: Black Swan Quest Prize Revisions. on 03/07/2013 11:36 AM CST
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>>Are refunds being offered to customers who wouldn't have bought tickets if they knew about the changes in advance? If they are, I'd be honestly happy to say I was wrong and point this out as good customer service.

Billing is not within my scope to discuss, I'm an offsite GM. I did just get off the phone with Solomon though. If anyone is unhappy with having purchased a ticket, please EMAIL billing. Let me stress that again. EMAIL the Billing Department.

>>And since this event was advertised as offering items that would be able to be worked on at RtCF, fusion on the armor essentially eliminated that for the armor, how about offering a bane option on the armor instead of fusion?

Who even once said fusion wasn't allowed at RtCF? And bane services are more likely to make items ineligible for further property changes.



~Wyrom, SGM
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