Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 11:57 AM CDT
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<<<If there is one thing I took away from the RtCF thread, being fair is not the proper way to go. And speaking as a GM, favoritism is the absolute worst claim of all of them. I would 100% not want to deal with that, ever.>>>

If it's not true, any favoritism claim should not be an issue. How could anyone reasonably claim favoritism with a random lottery? It's either random or it's not. If it is, then people can cry "favoritism" 24/7 and it shouldn't phase you one bit. Kowtowing to people's accusations, baseless or not, tends to imply guilt.

You're not going to get a more fair system than a random lottery. And seriously, I don't know how you can stand behind the statement, "being fair is not the proper way to go," with any conviction. I would argue that being fair is the only way to go. If you choose to listen to the loudest squawkers and go with the method they benefit most from, you are, indeed, guilty of favoritism. In the end, "fair" is the only winning strategy.

~ Heathyr
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:00 PM CDT
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>More than 15,000 people were vying for a chance to enter a grueling run???
E

Look at the stats for larger marathons. Boston, NY, etc. If 15k surprises you, those will blow your mind.

-farmer
>"Mine lights my character on fire and makes her all glowy." -Raelee
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:03 PM CDT
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<<<More than 15,000 people were vying for a chance to enter a grueling run???>>>

Believe it or not! I have no idea how many people entered the raffle, but there were about 15,000 runners in the marathon. It was a gorgeous day in Washington D.C. and the 13.1 mile route wound through some of my favorite sites: the Washington Monument, Jefferson Memorial, Lincoln Memorial, Arlington Cemetery, Kennedy Center, Watergate hotel, East Potomac Park, and the Capitol, to name a few. I finished in 2:22:19 and was very happy with my time. After crossing the finish line, I was awarded a Tiffany designed finisher's necklace by a handsome man in a tuxedo. Yeah. It was a good day. :)

So, um, yeah, lotteries = good. :)

~ Heathyr and friends
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:14 PM CDT
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Name a system that could be more "fair" in terms of allowing people of all time zones an attempt to enter, not being bias against those that cannot afford price gated tickets, not being bias towards people who cannot make time for multiple attempts to purchase a ticket, and not dependent on your connection speed or knowing the exact method/trick to maximize your chances at entry than a lottery.

You'd be hard pressed to do so.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:27 PM CDT
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>If there is one thing I took away from the RtCF thread, being fair is not the proper way to go. And speaking as a GM, favoritism is the absolute worst claim of all of them. I would 100% not want to deal with that, ever.

Being fair is fine as long as it is within the expectations that have already been sit into place by a company. Changing the method around can bring about a great deal of issues, as I am sure you are seeing now. However if the change will actually benefit the customer base then it may be worth going through the complaints.

The proposed lottery system is one such thing I believe, and since you have already deviated from the normal approach for ticket distribution why not go a step farther in continuing the change? If favoritism is something that Simutronics doesn't want to deal then they can get a third party, such as a lawyer, to conduct or witness the random drawing of the winners. This won't stop all such complaints from coming in but should halt the majority of them.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:29 PM CDT
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>It's either random or it's not.

Unfortunately, when dealing with computer programming, there is no true 'random'. You can program something close, but it will never be truly random. Look at the raffle system, we're told it's random, yet every time someone wins something that's won before people claim loudly it must have been rigged.

Favoritism is something that can be difficult to prove, and it's something that everyone falls back on when they feel jealous. A lottery system would do nothing more than leave people claiming they were left out because someone hated them. People claim that all the time now when there's a raffle... or even when spinners are used.

Favoritism is the exact reason GMs don't release items through Storylines, because of course the people who would deserve it would be both highly visible and active and someone else would feel they deserved it more.

True or not has nothing to do with what the player base thinks... perception being everything, if the player base perceives favoritism and the GMs do nothing about it, they're in just a bad a mess as if there IS favoritism. Look at the PC or spend time on Lnet after a big raffle goes, the crying is absolutely ridiculous.

Personally, while I feel raffles are fine for items in game, if I'm going to spend my money I'd rather have to DO something to get it than hope random chance drops it in my lap. If I lose fine, if I don't, then I'm happy. No matter how they do it, someone's going to get left out, be upset about it, and come up with a way they think they would have gotten what they want.

"Fair" is a word I hate personally. Life isn't fair, some aspects of life can be modified to APPEAR fair, but really what most people mean when they said 'fair' is that they didn't get what they wanted.

Paying attention to people's cries of favoritism doesn't imply guilt, it implies a company cares what their customer base wants, and when you care being falsely accused hurts no matter how innocent you might be.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:32 PM CDT
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>Name a system that could be more "fair" in terms of allowing people of all time zones an attempt to enter, not being bias against those that cannot afford price gated tickets, not being bias towards people who cannot make time for multiple attempts to purchase a ticket, and not dependent on your connection speed or knowing the exact method/trick to maximize your chances at entry than a lottery.
>You'd be hard pressed to do so.
E

None of this addresses premium. Which, rightly so, is a big concern for people.


-farmer
>"Mine lights my character on fire and makes her all glowy." -Raelee
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:38 PM CDT
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>>If it's not true, any favoritism claim should not be an issue. How could anyone reasonably claim favoritism with a random lottery? It's either random or it's not. If it is, then people can cry "favoritism" 24/7 and it shouldn't phase you one bit. Kowtowing to people's accusations, baseless or not, tends to imply guilt.

>>You're not going to get a more fair system than a random lottery. And seriously, I don't know how you can stand behind the statement, "being fair is not the proper way to go," with any conviction. I would argue that being fair is the only way to go. If you choose to listen to the loudest squawkers and go with the method they benefit most from, you are, indeed, guilty of favoritism. In the end, "fair" is the only winning strategy.

It has nothing to do with guilt. Proving favoritism is as hard as disproving favoritism. It becomes far too slippery of a slope for GMs, between players and staff, to attempt it on a regular basis. The accusations make GMs not want to bother and it completely sunders morale.

The lottery system is a nice concept, but I don't think it would be a very fair way to handle it. Too many loopholes. It would require a new system in place. It would likely need a new billing system implemented. It would require complete and utter confidence by players to disprove favoritism. It would need more GMs on hand.

But no, fair is not what the most vocal want. Capitalism is what the most vocal want.



~Wyrom, SGM
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:40 PM CDT
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>>The proposed lottery system is one such thing I believe, and since you have already deviated from the normal approach for ticket distribution why not go a step farther in continuing the change? If favoritism is something that Simutronics doesn't want to deal then they can get a third party, such as a lawyer, to conduct or witness the random drawing of the winners. This won't stop all such complaints from coming in but should halt the majority of them.

Yeah, we've crossed into lalaland now. That's a crazy idea, and you know it! Heh.



~Wyrom, SGM
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 12:56 PM CDT
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>None of this addresses premium. Which, rightly so, is a big concern for people.-farmer

That is simple, have all, or the majority of tickets eligible to only premium accounts in the raffle.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:03 PM CDT
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>That is simple, have all, or the majority of tickets eligible to only premium accounts in the raffle.
E

All or a majority is why it isn't simple. Look at the whole RtCF folder.


-farmer
>"Mine lights my character on fire and makes her all glowy." -Raelee
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:07 PM CDT
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>All or a majority is why it isn't simple. Look at the whole RtCF folder. -farmer

The choice to continue on with this idea of giving Basic accounts a shot at tickets is going to be a factor in ANY method moving forward, therefore it isn't a specific complaint that can be leveled against the idea of a raffle. Either option can easily be implemented in a raffle system.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:19 PM CDT
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<<<It has nothing to do with guilt. Proving favoritism is as hard as disproving favoritism. It becomes far too slippery of a slope for GMs, between players and staff, to attempt it on a regular basis. The accusations make GMs not want to bother and it completely sunders morale.>>>

I totally understand this, and could not be more sympathetic. But I simply can't see how any system of distribution could do more to dispel cries of favoritism than a random lottery. It's random. That means, no favoritism of any kind. Obviously it requires a degree of trust, but considering the fact that any GM found cheating the system would likely be terminated (not to mention lynched)...I am willing to trust the GMs. On the whole, I have found GMs to be worthy of that trust, lynch mob or no lynch mob.

And while I also understand the concept of "no such thing as true random" as applies to computers, as Kallindra mentions, this actually applies to everything in the universe. So, eh...I'm willing to accept the "pseudo-randomness" of computer generated random numbers as "close enough" (and it is, for all practical purposes).

I fail to see the "loopholes" in a random lottery, or how it could on any conceivable level be considered "unfair." It doesn't get any more fair.

I do appreciate the fact that a new system would need to be implemented. But seriously, we're not talking about anything groundbreaking here. You have a sign-up period, and at a specified time you toss all the names in a database and pick random winners. Those winners would be then be billed appropriately.

Farmer's observation about not addressing the concerns of Premium is a good one, but certainly not insurmountable. You could hold separate lotteries, or let Premium member entries count twice. There are ways to deal with this.

Finally, the most vocal do not necessarily represent the majority. I think the majority would prefer "fair" to "slanted." That's just my opinion.

~ Heathyr
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:26 PM CDT
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>Yeah, we've crossed into lalaland now. That's a crazy idea, and you know it! Heh.

I agree that it's crazy, but I wasn't the one to start us marching in this direction. I'm just suggesting to keep slogging onwards to something better instead of turning around.

Really though, whatever method is put into place going forward needs to be documented and followed. If the ongoing system is to allow premium members a shot at advance tickets then a set timeframe for that window needs to be in place for all ticket sales, or if it is just to allow a shot at the first half then that needs to be stated in all communication(i.e. the premium subscriber benefits page) as this does affect those customers.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:28 PM CDT
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>>But no, fair is not what the most vocal want. Capitalism is what the most vocal want.<<

Capitalism would have been charging $250 a ticket. They would have all sold, but more slowly, and would have gone to the players that value them most. When demand outstrips price, people pay with queuing, which is something everyone who camps or hunts for a merchant is used to.

-E
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:34 PM CDT
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The true problem with a lottery (or it's close cousin, the raffle) is that in some states it is illegal, while in other states in can have a bad effect on status, taxes, and so on. IN game, these rules don't necessarily apply, given the 'currency' isn't recognized -- although I'm not current if any precedents have been set.

But they have been set for exchange of goods and services in 'the real world', and despite the fairness it may simply not be possible.

Oftentimes we believe that someone's just trying to make things harder - I find that's not often the case. I find that some things simply aren't feasible, other things don't make sense, still others are nice concepts but carry too much risk, and then there's the few things that just might have a chance with the resources we have.

Still -- I'd simply suggest putting up 25 tickets at 500.00 (or some other agreeably insane price ;), and let them sell.

Doug
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 01:55 PM CDT
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I'm against any additional tickets sold for the run that has already been released. The festival was billed as 101 tickets for 101 Major Services. Were that dynamic to change you enter into the realm of false advertising. Let's not have yet ANOTHER round of people looking for verbal loopholes to get around keeping promises.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 02:20 PM CDT
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>>But no, fair is not what the most vocal want. Capitalism is what the most vocal want.<<

Capitalism would have been charging $250 a ticket. They would have all sold, but more slowly, and would have gone to the players that value them most. When demand outstrips price, people pay with queuing, which is something everyone who camps or hunts for a merchant is used to.




I find $75 near the top end of what I am willing to spend for a Gemstone event. Especially considering that my wife and I tend to participate in these jointly (so we are looking at $150 now). It's possibly true that a large number of folks would be willing to shell out $250 for a ticket but at that point why not just post items and services for sale in a US $ auction house and separate them from any event entirely? That way those that enjoy events as an experience can participate in those and folks just looking to buy high end items and services for cash can do so.

While I enjoy having the opportunity to win something really neat at an event, I don't need a guarantee that I will walk away with something. It's exciting and fun to participate with a chance to win. As a future suggestion for events such as these set the admission at a reasonable price, list the items and services that will be offered well in advance, and open the doors to anyone that wants to attend (yes, this means that some folks won't walk away with an uber item/service). This approach would allow for anyone that wants to participate to do so and would eliminate the grief around buying a ticket. Also, if you still maintain the 1 run per account it would allow people to actually choose which event date they could/wanted to attend instead of just dealing with the one where their click happened to be fast enough.

-- Robert
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 03:16 PM CDT
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<<<While I enjoy having the opportunity to win something really neat at an event, I don't need a guarantee that I will walk away with something. It's exciting and fun to participate with a chance to win. As a future suggestion for events such as these set the admission at a reasonable price, list the items and services that will be offered well in advance, and open the doors to anyone that wants to attend (yes, this means that some folks won't walk away with an uber item/service). This approach would allow for anyone that wants to participate to do so and would eliminate the grief around buying a ticket. Also, if you still maintain the 1 run per account it would allow people to actually choose which event date they could/wanted to attend instead of just dealing with the one where their click happened to be fast enough.>>>

Excellent points. I want to say I agree, and have made similar arguments in the past, but I also recognize this would introduce other problems. It's a tricky business, no doubt.

Allow me to add, many of the minor services are highly valuable, some of which I've waited years hoping to get (uncommon runes come to mind). The fact they're all locked behind a $75 ticket price, limited in quantity for each run, and mainly offered on weekends when I tend to be working, is...well, discouraging. This is not a complaint, exactly, just a bit of venting.

I forget, what are the "lite" tickets good for? Are they good for minor services? I'd definitely hop on that train, if so.

In the meantime, I guess I'll keep holding out hope for that golden ticket. :)

~ Heathyr
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 03:54 PM CDT
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>>I forget, what are the "lite" tickets good for? Are they good for minor services? I'd definitely hop on that train, if so.

Sadly not. The Lite event simply offers the chance to wander the grounds, do some shopping and attempt the quest although, if I'm understanding it correctly, vouchers found for minor services will be honoured. Don't quote me on that last part though, it may have been a blonde moment.

>>You slay me woman! ~ Wyrom

~*~ She conquers, who endures ~*~
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 04:16 PM CDT
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when are the lite runs? I don't see em for sale?
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/04/2013 06:01 PM CDT
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Lite runs aren't going on sale just yet. I need to make adjustments since the idea manifested only a few days ago, and we've been planning this even for months now, so it will require a little bit of time to get our ducks in a row.

Rohese is correct. It's just to experience the grounds, shop, and participate in the quest. Once things die down in the RtCF topic, I will post more about the quest and the souvenir.

The vouchers can be redeemed at the Lite Entry event. Will it be worth the cost of admission? That's up to you. It will still be limited, because of the quest.



~Wyrom, SGM
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 10:12 AM CDT
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Will there be a CAPTCHA for future ticket sales? If no then why?
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 10:39 AM CDT
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I'd like to reiterate that captchas are next to impossible for individuals with certain visual impairments to read.

While this is a text based game there are visual impairments that don't effect reading straight text.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 03:38 PM CDT
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Are we to focus on one impairment over another? I'd guess that there are some who cannot move their mouse quick enough to score a ticket due to impairments such as nervous twitch and anxiety disorders and such...

Is there a fair way to stop the bots?
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 04:16 PM CDT
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Adding a CAPTCHA would also add an extra hindering step for those individuals.

You could add in an audio CAPTCHA, but what would then be the point of even trying?

Adding CAPTCHAs would likely only marginally slow down anyone using a macro or script. But it would stop someone like me dead in my tracks. Period. I read CAPTCHAs correctly on the first attempt about 10% of the time. Change the CAPTCHA after each attempt and I'm having to ask someone to read it for me.

An attempt to disable a minority player base which has questionable scruples (those who allegedly use bots) at the expense of another (possibly) minority player base - a group that behaves ethically despite personal hindrances - makes "fair" a moot point.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 04:24 PM CDT
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We can't even get timely website updates to things like spells and mechanics and whatnot.

LOL at getting CAPTCHA.

-farmer
>"Mine lights my character on fire and makes her all glowy." -Raelee
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/06/2013 11:01 PM CDT
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Second on Farmer's LOL
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/19/2013 01:42 PM CDT
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>The lottery system is a nice concept, but I don't think it would be a very fair way to handle it. Too many loopholes. It would require a new system in place. It would likely need a new billing system implemented. It would require complete and utter confidence by players to disprove favoritism. It would need more GMs on hand.

None of those are loopholes, just minor obstacles. And really, a new billing system and more GM's? That seems overstated. Especially if the signups and lotter were done on the Simutronics website. If charges of favoritism are a huge concern, player confidence could be gotten by selecting winners based on out-of-game numbers, such as state daily lottery numbers, in a way that's announced in advance.

I've yet to see a good reason why a lottery system is unfair.

>But no, fair is not what the most vocal want. Capitalism is what the most vocal want.

The most vocal do not represent the majority. Some of the most vocal are likely vocal because they have ways to tip the odds in their favor, and don't want to see the system change. Selling to the fastest clickers hardly equates to capitalism.
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Re: How do you buy ticket for a limited number event? I've never gotten one... on 05/19/2013 01:52 PM CDT
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>None of those are loopholes, just minor obstacles. And really, a new billing system and more GM's? That seems overstated. Especially if the signups and lotter were done on the Simutronics website.
CAPPER


Thank you for the hearty laugh while I drank my coffee.



-farmer
>"Mine lights my character on fire and makes her all glowy." -Raelee
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